Tanzania Meteorological Agency (TMA) participated in the Public Service week in Dar-Es-Salaam and attained sixth position in the best managed institution category in the Continent and was awarded a certificate (attached).
This criteria used to assess was to what extent the MDA has installed systems that will lead to improvements in service delivery as well as sharing of information with its customers. The current implementation of a Quality Management System for aeronautical meteorological service provision being actively supported by the WMO Aeronautical Meteorology Programme gave TMA credit and was seen as key to their success.
The introduction of QMS led to improvement of its internal and external operational and business processes which in turn led to significant improvement in service delivery to internal and external customers and therefore improvement in service delivery.
The existence of Complaints Handling Mechanism which receives and handles complaints from customers through questionnaires and/or scheduled meetings and gave advice to management for proper corrective action by appropriate sections was seen as an important management tool.