Quality Management Framework

Quality Management Framework

WMO, through its Programmes and activities, is dedicated to ensuring the highest possible quality of all meteorological, climatological, hydrological, marine and related environmental data, products and services, in particular, those supporting the protection of life and property, safety on land, at sea and in the air, sustainable economic development and protection of the environment.

To achieve this goal, WMO is committed to the adoption and implementation of an Organization-wide quality management approach, associated with meeting the WMO main objectives and strategic priorities.

The quality management approach provides the National Meteorological and Hydrological Services (NMHSs) of WMO Members and other relevant stakeholders with a framework to assist in:

  • Understanding their purpose and the context in which they operate both nationally and internationally
  • Planning and instigating their strategic direction
  • Identifying and providing the appropriate resources to achieve planned objectives
  • Achieving the consistent delivery of high quality products and services
  • Evaluating and reviewing organizational practices, procedures and processes to drive
  • continual improvement

This WMO Quality Policy is underpinned by relevant WMO regulatory and guidance material and sustained through compliance with national and international regulatory requirements and the practical application of the principles of quality management (ISO 9001:2015 Quality management systems – Requirements):

  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach;
  • Improvement
  • Evidence-based decision-making
  • Relationship management

WMO Quality Management (hosted at Australia Bureau of Meteorology)

Policy Documents/ Standards

WMO publishes policy documents, technical regulations with annexes and guides for the National Meteorological and Hydrological Services of Members.

Competency Frameworks

Competency frameworks will be introduced into the WMO Technical Regulations, which define standards and recommended practices for services and for taking observations and creating, sharing and accessing meteorological, climatologic and hydrological data. Institutions supplying education and training opportunities to the personnel of National Meteorological and Hydrological Services are also encouraged to adjust their training courses and programmes to better support the competency frameworks.